↩️ We Make It Right
Returns & Refunds
Your satisfaction is our priority. Here's our straightforward policy.
✅
We Accept
Print defects, wrong items, or damaged goods
❌
We Don't Accept
Returns due to change of mind on custom items
⚡
Resolution Time
We respond within 24–48 hours
Our Return Policy
Because every SwaggPress item is made to order specifically for you, we are unable to accept returns or exchanges for buyer's remorse, incorrect size selection, or change of mind.
However, we stand fully behind our print quality and fulfillment accuracy. We will reprint and reship at no charge if:
- Your item arrives with a print defect (fading, cracking, misalignment)
- You received the wrong item (wrong product, size, or color)
- Your order was damaged in transit
- Your order was lost in shipping (after carrier confirms loss)
How to Request a Reprint or Refund
1
Contact us within 7 days
Email us at hello@swaggpress.com or use the contact form within 7 days of receiving your order.
2
Include your order number
Have your order number ready — you'll find it in your confirmation email or in My Account → My Orders.
3
Send a photo
Attach a clear photo showing the defect or damage. This helps us improve quality and process your case faster.
4
We'll make it right
We'll review your case and either reprint & reship or issue a full refund — your choice. Resolution within 24–48 hours.
Refund Timeframes
Once approved, refunds are processed as follows:
- Credit/Debit Card (Stripe): 5–10 business days to appear on your statement
- PayPal: 3–5 business days
- Reprint & Reship: Standard production + shipping time (3–5 business days + transit)